Dell sucks.

just got off the phone with dell. I'll just give you a taste of what it was like talking to a dell technical support specialist.

me(repeating the third time): "the video editor will not output to my vcr."
dell tech moron: "video what?"
me: "video editor. I bought the premium dell movie bundle studio package from you folks."
dell moron: "you bought a dvd player from us?"
me: "no, I bought the dell premium movie bundle studio package. it's avideo editor package. it comes with software and hardware. you guysinstalled it and sent it to me with the dell computer that I recentlybought."
moron: "are you talking about a dvd movie player?"
me: "do you know what a video editor is?"
moron: "does that have to do with dvd movies or video recorders or something liek that?"
me: at this point I gave him the part number of the product that I had bought from dell.
moron: several seconds of listening to him shuffle paper he said, "I don't believe we sell that item."
me: "I bought it from you."
moron: "you talking about a dvd player right? you're saying that it doesn't play movies?"
I unfortunately bought a Hell(Dell)Computer 2 years ago. To make a real long story short...
the monitor was junk, the OS wouldn't work &
I couldn't set up the printer. After about 20
hours on the phone they said that they didn't
know what to do. I told them to send out a tech
3 times and they refused! Their piece of junk
cost me $2200. I ended up returning the computer,
loosing $500. for shipping both ways and for the
HP printer that they wouldn't take back because
I had thrown out the original box. Then they
wouldn't refund my money after 3 months of waiting! I finally filed a complaint with the FTC
and finally got my money. After all was said and
done, to add insult to injury, they kept sending
me their catalogs! These scumbags put me through
so much trouble they're lucky I didn't board a
plane to Texas and take care of things personally... and I told them so! If you ever
consider buying a Dell, just shoot yourself in the head... it would be a lot quicker and less
painful!
I agree dell does suck its customer care is a piece of crap. McDonalds has better customer care than these sorry people. I think someone should end up suing dell. investigators might find a whole lot of enron or worldcom in it.

Okay....but no one here was going to buy a Dell Computer anyway $_$.

dell sucks

beware of alienware

buy the hardware and build it up by yourself.. cheaper and more.. how can i say it?


reliable

Muy buena firma al menos.. :rolleyes:

Yeap, it really sucks, i have a friend who worked for them in technical support, jo!! he didn't know anything about the products, just like this guy who talk to you...

jojo

SOBAME LA PINGA GILASTRUN.-



















JAJAJAJAJAJAJAJAJa

ive got a dell notebook, and it kicks ass ... i dont have nothing to say about the support, ive never used or needed it.

i agree that all manufacture computers SUCKS!!! (excepto de la alienware, obvio), is better to build your own pc than that buying a timo pc :smoke: